Online store regulations

These Regulations are the Regulations referred to in Art. 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended), and also regulates the conditions for concluding Sales Agreements on the Website, in accordance with the content of other acts, appropriately regulating this obligation.

The website is run by: “ZALEWSKI-ANDER” ANDRZEJ ZALEWSKI ul. Zadraż 6c, 94-243 Łódź, NIP: 7261115013 REGON: 470992090

The entity indicated above, which is the Owner, Seller and Administrator of the Website, has the exclusive right to run the Website. If you have any questions, please contact us at the following contact details: e-mail: sklep@ander.pl, telephone:  +48 780 280 107

The website operates in accordance with applicable law and with respect for good business practices, in particular taking into account e-commerce standards regarding the quality of goods and handling of transactions.

Definitions:

Regulations - these Regulations together with annexes, informing about the obligations and rights of the Parties to the Agreement,

Party - the party to the Agreement is the Customer or the Seller - in the case of the term "Party", it means the Customer and the Seller jointly,

Distance contract - a contract concluded with the Customer as part of an organized system for concluding distance contracts, without the simultaneous physical presence of the Parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract,

Website – online store available at: https://ander.pl

Seller – online store available at: https://ander.pl

Customer – a natural person, a legal person and an organizational unit without legal personality, which is granted legal capacity by law, purchasing products or services via the Website,

Consumer – a natural person purchasing products or services via the Website for purposes not directly related to his or her business or professional activity,

User - any entity using the Website, Account - the User's individual administration panel available after registration and logging in to the Website, marked with a login and password, used to conclude contracts,

Order Form – a technical system located on the Website that allows the Customer to place an order via the available form fields.

Registration - the process of creating an Account on the Website by the User,

Payment method - a form of payment for the ordered product or service, selected by the Customer when placing an order, offered by the Website or as a result of individual arrangements with the Website in a form other than the payment methods presented on the website, Attachments - information on the right to withdraw from the contract and a template form withdrawal from the contract,

Delivery address - address or addresses indicated by the Seller as addresses for submitting specific declarations, which are correspondence addresses;

Order Form – a technical system located on the Website that allows the Customer to place an order via the available form fields.

Par. 1 General Provisions

The subject of the Website's activity is the sale of products. In matters not regulated by these Regulations, the relevant provisions of law in force in the territory of the Republic of Poland will apply, in particular the Act of April 23, 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended). , the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827) and the Act of August 29, 1997 on the protection of personal data (consolidated text: Journal of Laws of 2002, No. 101 , item 926, as amended). The content on the Website describing products does not constitute a commercial offer within the meaning of the provisions of the Civil Code. The price list on the website's home page does not constitute a commercial offer within the meaning of the Civil Code.

Par. 2 Procedure for placing orders and moment of concluding the contract

The Customer may place orders on the Website 24 hours a day, 7 days a week via the website https://ander.pl . The website sells in the territory of the Republic of Poland. Information about products and services presented on the Website constitutes commercial information within the meaning of the provisions of the Civil Code. Placing an order constitutes an offer within the meaning of the Civil Code, submitted to the Seller by the Customer. To place an order, the Customer should use the e-shop available at https://ander.pl/sklep. Once a valid order has been placed, the order is deemed to have been placed. Orders placed in the above-mentioned manner are confirmed by e-mail. The moment of conclusion of the contract is therefore considered to be the sending of feedback to the Customer confirming the acceptance of the order. The day of execution of the Agreement concluded via the Website is the day of sending the ordered products to the Customer via the Courier.

Par. 3 Payments

All prices presented on the Website are gross prices, expressed in Polish zloty, including value added tax (VAT), specified in separate regulations.

The website provides the following payment types:

a) Payment via the website: Przelewy24, PayU

b) Payment by traditional transfer

The customer places an order at the prices applicable at the time of placing the order. The website reserves the right to change prices. This provision does not apply to orders already in progress.

Par. 4 Complaint Procedure

All complaints related to the provision of Services via the Website and questions regarding the use of the Website should be submitted to the e-mail address: sklep@ander.pl. A properly submitted complaint should, at least, include the Customer's name (name, surname, residential address, e-mail address, contact telephone number), description of the complained product. In a situation where the data or information provided in the complaint require supplementation, the Service Provider asks, before considering the complaint, to the person submitting the complaint to supplement it. The time it takes for the Service to provide additional explanations extends the complaint consideration period. In the case of contracts concluded with Consumers, the Website is liable to the Consumer under the terms set out in Art. 556 et seq. of the Civil Code for physical or legal defects (warranty). The website will respond to the Consumer's notification within 14 (fourteen) days. Otherwise, it is considered that the Seller found the Consumer's statement or request justified. If the Customer who is a Consumer has requested the replacement of the service or submitted a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Website has not responded to this request within fourteen days, the request is deemed to be justified. In the case of contracts concluded with Customers who are not consumers, pursuant to Art. 558 § 1 of the Civil Code, the Website's liability under warranty is excluded.

Par. 5 Withdrawal from the contract, termination of use

Consumer, pursuant to Art. 27 of the Act on Consumer Rights, who has concluded a distance contract may withdraw from it without giving a reason and without incurring costs, except for the costs specified in Art. 33, 34 and 35 of the Act on Consumer Rights, by submitting an appropriate declaration in writing within fourteen days from the date of delivery of the subject of the contract. To meet this deadline, it is enough to send a declaration (attachment) before its expiry. The declaration can be sent electronically or to the delivery address. The declaration may be submitted on the form attached to these Regulations. The User may resign from using the Website at any time. The Seller reserves the right to suspend, at any time and for any reasons, the operation of the Website, as well as the right to modify or terminate the provision of Services through it.

Par. 6 Technical Requirements and information about cookies

Recommended technical requirements for cooperation with the IT system are: computer with Internet access, e-mail access, web browser. The website uses cookie technology. Cookies (also called "cookies") are IT data, in particular text files, which are stored on the User's end device and are intended for using the Website. The files indicated in point 1 allow you to recognize the User's device and properly display the website tailored to his or her individual preferences. The Website uses various types of cookies, which are: Persistent cookies are cookies whose storage period on the end device lasts for the time specified in the parameters of a given file or until the cookies are deleted by the User. Temporary cookies are cookies that are deleted at the end of the so-called session, i.e. logging out of the website, leaving the website or closing the web browser that displays the website. Own cookies are cookies placed on the website by the owner. External cookies are cookies placed on the website by external entities, e.g. to conduct anonymous statistics by Google Analytics. To change the Cookie Policy settings, please change your browser settings. Detailed information on changing Cookie settings and deleting them yourself in the most popular web browsers is available in the web browser's help section.

Par. 7 Opinions in the online store

– The Customer of the Online Store has the opportunity to voluntarily and free of charge submit an opinion regarding purchases made in the Online Store.
The subject of an opinion may also be a rating, photo or review of a product purchased in the Online Store. – After making purchases in the Online Store, the Seller provides the data necessary to create an email invitation to the company handling the survey process. The sending of surveys and the process of collecting opinions in forms is fully handled by TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wrocław.
TrustMate SA sends the Customer an e-mail with a request to submit an opinion and a link to the online form enabling its issuance - the online form allows you to answer the Seller's questions regarding purchases, evaluate them, add your own description of the opinion and a photo of the purchased product. If no review is submitted after receiving the first invitation to leave a review, TrustMate may resend the invitation. – An opinion can only be issued by a Customer who made a purchase in the Seller's Online Store.
– The opinions issued by the Customer are published by the Seller in the Online Store and on the TrustMate.io business card.
– Issuing an opinion cannot be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
– Opinions can only be issued for products actually purchased in the Seller's Online Store.
It is prohibited to conclude fictitious/sham sales contracts for the purpose of issuing opinions. The author of the opinion cannot be the Seller himself or his employees, regardless of the basis of employment. – An opinion submitted may be deleted by its author at any time.

Par. 8 Final Provisions

The Service Provider reserves the right to make changes to the content on the Website and to make possible changes to the price list of products offered via the Website, depending on changing average market rates.

The Service Provider is not responsible for:

a) any damage caused by the Users violating the rights of third parties in connection with the use of the Website;

b) damage resulting from disruptions in the operation of the Website or its unavailability, caused by reasons beyond the Service Provider's control or resulting from events that the Service Provider was unable to prevent;

c) any other damage caused by the User's failure to comply with the provisions of these Regulations. The content of these Regulations may be changed after informing the Users about the scope of the expected changes no later than 14 days before the date of their entry into force. Orders placed during the validity of the previous version of the Regulations will be processed in accordance with its provisions. Any disputes arising between the Seller and the Customer who is a Consumer will be resolved by a common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure. Any disputes arising between the Seller and a Customer who is not a consumer will be resolved by a common court having jurisdiction over the seat of the Website.

Users can contact the Seller as follows:

a) by phone: +48 780 280 107

b) email: ander@sklep.pl

c) in writing to the following address: Kowala Mała 36, ​​26-052 Nowiny. Customers can access these Regulations at any time via the link on the main page of the Website.

All materials on the Website are subject to copyright and are subject to legal protection. Their use and distribution without the consent of the Website owner is prohibited. These Regulations are valid from August 1, 2023.

In the event of a dispute with the Seller, the Consumer has the opportunity to settle the matter amicably by:

a) applying to a permanent consumer arbitration court

b) mediation

c) contacting the voivodeship inspector of the Trade Inspection

d) obtain free assistance in resolving the dispute from the Consumer Federation using the free consumer hotline 800 007 707