These Terms and Conditions constitute the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002 No. 144, item 1204 as amended), and also govern the terms and conditions for concluding Sales Agreements via the Website, in accordance with the content of other laws regulating this obligation accordingly.
The Website is operated by: “ZALEWSKI-ANDER” ANDRZEJ ZALEWSKI ul. Zadraż 6c, 94-243 Łódź, Tax ID (NIP): 7261115013 REGON: 470992090
The exclusive right to operate the Website belongs to the entity indicated above, which is the Owner, Seller, and Administrator of the Website. In case of any questions, please contact us using the following contact details: e-mail: sklep@ander.pl.
The Website operates on the basis of applicable laws and with respect for good customs in business transactions, in particular, keeping in mind e-commerce standards regarding the quality of goods and the handling of transactions.
Terms and Conditions – these Terms and Conditions together with appendices, informing about the obligations and rights of the Parties to the Agreement,
Party – a party to the Agreement is the Customer or the Seller – in the case of the term Parties – it refers to the Customer and the Seller collectively,
Distance Agreement – an agreement concluded with the Customer within the framework of an organized distance contract-concluding system, without the simultaneous physical presence of the Parties, with the exclusive use of one or more means of distance communication up to and including the moment the agreement is concluded,
Website – the online store available at: https://ander.pl
Seller – the online store available at: https://ander.pl
Customer – a natural person, legal person, and an organizational unit without legal personality to which the law grants legal capacity, purchasing products or services via the Website,
Consumer – a natural person purchasing products or services via the Website for purposes not directly related to their business or professional activity,
User – any entity using the Website, Account – the individual administrative panel of the User available after registration and logging in to the Website, marked with a login and password, used for concluding agreements,
Order Form – the technical system located on the Website enabling the Customer to place an order through available form fields.
Registration – the process involving the creation of an Account on the Website by the User,
Payment Method – the form of payment for the ordered product or service, selected by the Customer during the ordering process, offered by the Website or as a result of individual arrangements made with the Website in a form other than the payment methods presented on the website, Appendices – information on the right to withdraw from the agreement and a template for the withdrawal form,
Delivery Address – the address or addresses indicated by the Seller as the addresses for submitting specific statements, acting as correspondence addresses;
Order Form – the technical system located on the Website enabling the Customer to place an order through available form fields.
The subject of the Website's activity is the sale of products. In matters not regulated by these Terms and Conditions, the relevant laws in force in the territory of the Republic of Poland shall apply, in particular the Act of 23 April 1964 – Civil Code (Journal of Laws No. 16, item 93 as amended), the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014 item 827), and the Act of 29 August 1997 on the Protection of Personal Data (consolidated text: Journal of Laws of 2002 No. 101, item 926 as amended). The content on the Website describing products does not constitute a commercial offer within the meaning of the Civil Code provisions. The price list on the Website's homepage does not constitute a commercial offer within the meaning of the Civil Code provisions.
The Customer may place orders on the Website 24 hours a day, 7 days a week via the website https://ander.pl. The Website conducts sales within the territory of the Republic of Poland. Information about products and services presented on the Website pages constitutes commercial information within the meaning of the Civil Code. Placing an order constitutes an offer within the meaning of the Civil Code, submitted to the Seller by the Customer. To place an order, the Customer should use the e-store available at https://ander.pl. After placing a correct order, the order is considered submitted. Orders placed in the above-mentioned way are confirmed by e-mail. Therefore, the moment of concluding the agreement is considered to be the sending of return information to the Customer confirming receipt of the order. The date of performance of the Agreement concluded via the Website is the day the ordered products are sent to the Customer via a Courier.
All prices presented on the Website are gross prices, expressed in Polish Złoty (PLN), including goods and services tax (VAT) as specified by separate regulations.
The Website provides for the following payment types:
a) Payment via the service: Przelewy24, PayU
b) Traditional bank transfer
The Customer places an order according to the prices in effect at the time of placing the order. The Website reserves the right to change prices. This provision does not apply to orders already in progress.
All complaints related to the provision of services via the Website and questions regarding the use of the Website should be submitted to the e-mail address: sklep@ander.pl. A properly submitted complaint should at least contain identification of the Customer (first name, last name, residential address, e-mail address, contact phone number), and a description of the complained product. If the data or information provided in the complaint requires supplementation, the Service Provider shall, before considering the complaint, request the complainant to supplement it. The time taken for providing additional clarifications by the Website extends the period of complaint consideration. In the case of agreements concluded with Consumers, the Website bears responsibility towards the Consumer on the terms set out in Article 556 and subsequent articles of the Civil Code for physical or legal defects (warranty). The Website will respond to the Consumer's claim within 14 (fourteen) days. Otherwise, it is considered that the Seller has deemed the Consumer's statement or demand justified. If a Customer who is a Consumer has requested an exchange of the service or submitted a statement on price reduction, specifying the amount by which the price is to be reduced, and the Website has not responded to this demand within fourteen days, it is considered that they have deemed the demand justified. In the case of agreements concluded with Customers who are not consumers, on the basis of Article 558 § 1 of the Civil Code, the Website's liability under the warranty is excluded.
A Consumer, based on Article 27 of the Act on Consumer Rights, who has concluded a distance agreement, may withdraw from it without giving any reason and without incurring costs, except for costs defined in Articles 33, 34, and 35 of the Act on Consumer Rights, by submitting an appropriate statement in writing within fourteen days from the date of delivery of the subject of the agreement. To meet this deadline, it is sufficient to send the statement (appendix) before it expires. The statement can be sent electronically or to the delivery address. The statement can be made on the form which constitutes an Appendix to these Terms and Conditions. The User may stop using the Website at any time. The Seller reserves the right to suspend the operation of the Website at any time and for any reason, as well as the right to modify or terminate the provision of services through it.
The recommended technical requirements for cooperation with the ICT system are: a computer with Internet access, access to e-mail, and a web browser. The Website uses cookie technology. Cookies are IT data, in particular text files, that are stored on the User's end device and are intended for the use of the Website. The files indicated in point 1 allow the User's device to be recognized and the website to be displayed appropriately customized to their individual preferences. Different types of cookies are used within the Website: Persistent cookies are cookies whose storage period on the end device lasts for the time specified in the parameters of a given file or until the User deletes them manually. Temporary cookies are cookies that are deleted at the moment of ending the so-called session, i.e., logging out of the website, leaving the website, or closing the web browser that displays the website. First-party cookies are cookies placed on the website by the owner. Third-party cookies are cookies placed on the website by external entities, e.g., for conducting anonymous statistics by Google Analytics. To change the settings of the Cookie Policy, you must change your browser settings. Detailed information on changing settings regarding cookies and deleting them manually in the most popular web browsers is available in the web browser's help section.
The Service Provider reserves the right to make changes to the content on the Website and to make potential changes to the price list of products offered via the Website, depending on changing average market rates.
The Service Provider is not liable for:
a) any damages caused by the violation by Users – in connection with the use of the Website – of third-party rights;
b) damages resulting from disruptions in the operation of the Website or its unavailability, caused by reasons beyond the Service Provider's control or which occurred as a result of events that the Service Provider could not prevent;
c) any other damages caused by the User's failure to comply with the provisions of these Terms and Conditions. Changes to the content of these Terms and Conditions may be made after prior informing Users about the scope of the intended changes no later than 14 days before their effective date. Orders placed during the validity period of the previous version of the Terms and Conditions will be fulfilled in accordance with its provisions. Potential disputes arising between the Seller and a Customer who is a Consumer will be resolved by the common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure. Potential disputes arising between the Seller and a Customer who is not a consumer will be resolved by the common court having jurisdiction over the registered office of the Website.
Users can contact the Seller in the following way:
a) email: sklep@ander.pl
b) in writing to the address: Kowala Mała 36, 26-052 Nowiny. Customers can access these Terms and Conditions at any time via the link provided on the Website's homepage.
All materials found on the Website are subject to copyright and are legally protected. Their use and distribution without the consent of the Website owner is prohibited. These Terms and Conditions are valid from 01.08.2023.
In the event of a dispute with the Seller, the Consumer has the possibility of amicable resolution by:
a) applying to a permanent amicable consumer court
b) mediation
c) applying to the provincial inspector of the Trade Inspection
d) obtaining free legal aid in resolving the dispute from the Consumer Federation by using the free consumer hotline 800 007 707
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